PCN support

Primary care network support

Transforming care through the PCH model

We offer primary care network development support to organisations across the health and care system from individual primary care networks to CCGs, STPs and ICSs. Our support is co-designed with you with the aim of rapidly progressing your primary care networks to improve patient care based around your population’s health needs. Whatever level of maturity you have reached, our experienced teams can help you provide personalised integrated care – whether you are at the start of your journey or further ahead and looking to achieve step three of NHS England’s PCN maturity matrix

Ahead of the game

NAPC are the architects of the primary care home (PCH) model – the original primary care network which was launched in 2015 by NHS England Chief Executive Simon Stevens. There are now more than 240 PCHs across England and many more emerging where we have worked with ICSs and STPs across England – bringing the total number of networks that NAPC has been involved with to more than 300 across the health system. The PCH model has been at the forefront of integrated care in England and has informed the development of national PCN policy as set out in the NHS Long Term Plan and Investment and evolution: the five-year framework for GP contract reform.

Our experience

NAPC has a wealth of knowledge and experience – leading innovation and NHS reform for the last 20 years. We have a growing PCH faculty of more than 50 primary care and PCH experts including clinicians with hands on expertise of delivering primary care at scale. Through this unique faculty, we can share and spread best practice from around the country.

Building the energy, commitment and capability

How we can support you

Our organisational development approach for PCNs is based around six enablers which together form our development cycle. We have learnt from our experience that the six are crucial to successful PCN development. They are underpinned by national and international best practice including the experience of the patient centred medical home in the US and other global exemplars. The development cycle is aligned to NHS England’s PCN maturity matrix – enabling you to progress through the stages and ultimately to drive towards achieving step three of the matrix.

Our services

We offer bespoke support according to your needs and ways of working. Our aim is to coach your teams in all areas of our development cycle. Here are examples of how we can help you, based around the six enablers:

  • Building collaboration across the health and care system
  • Innovative approaches to community engagement and person-centred social prescribing
  • Getting started on population health management
  • Designing new care models and understanding workforce needs
  • Creating high performing teams and leadership development
  • Using evidence to evaluate impact
  • Understanding PCN maturity and development needs


We also have a Diploma in Advance Primary Care Management to support staff to gain the skills and expertise to manage primary care at scale. To find out more about how NAPC can support you, email: napc@napc.co.uk or call 020 7636 7228.

“Operating on a small-enough scale to make relationships work is an essential facet of the ‘primary care home’ sites, whose experiences have informed these plans”

A five-year framework for GP contract reform to implement the NHS Long Term Plan, January 2019