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The CARE programme

The CARE Programme – Connected, Authentic, Resilient, Empowered is nationally commissioned by NHS England and locally delivered, reaching into 41 ICS across the country. CARE is a learning and development programme that empowers healthcare professionals to play a key role within their system

Led and delivered by a core team of facilitators and coaches, the programme focuses on:

  • Building personal resilience and wellbeing
  • Improving understanding of population health
  • Developing leadership for system impact

To find out more please email

Evaluation of CARE has shown exceptional impacts on participants:

Support is also available in the form of a tailored ‘AfterCARE’ programme for those systems who wish to continue their learning and development.

Originally focused on general practice nurses, CARE is now available to the wider healthcare team, including pharmacists, physiotherapists, paramedics, practice managers, health and wellbeing coaches, GPs and all roles within community and social care.


Nursing staff in one PCN who participated in the programme found that by creating protected time for their self care this significantly improved their wellbeing, read on to find out more

Read the case study

Developing practice staff and empowering patients through care navigation

We recognise the important role frontline staff in primary care can play in signposting to sources of help, advocacy and support, which helps people to feel empowered to take action to support their own health and wellbeing and in turn improves access to primary care services.

NHS England found that effective care navigation could direct over 15% of patients to either teams that could better help them or to the most appropriate healthcare professional for assessment and response – without the need to see a GP.

National care navigation skills training is available for every practice and PCN, offering both foundation and advanced skills training. The aim is to drive transformation and improve patient access at first contact with the practice. Once a staff member has been selected by the practice or network, they can register here.

The national training programme develops key skills such as active listening and emotional intelligence and is making a difference to primary care staff in practices up and down the country. Feedback from participants has been overwhelmingly positive.

To find out more please email 

What our clients say

View all case studies

"Since I completed the course, I successfully interviewed for the Lead Practice Nurse role at our practice. I am now a line manager to six members of staff, working closely with the Lead Nurse to develop my skills. I honestly can say the CARE Programme helped me gain the confidence to apply and interview for this role."

Danielle Townsend

Lead Practice Nurse

Expert coaching by accredited coaches

In addition to supporting and empowering healthcare staff through our national programmes, the NAPC also provides a confidential coaching service. Our qualified and highly experienced coaches can deliver developmental coaching as well as cover a range of specialisms from neighbourhood care development to digital leadership. You will work closely with your coach to develop a programme that is bespoke to your needs.

Our coaching services