The NAPC’s bespoke Care Navigation programme is training to systems/PCNs/GP practices across the country. NHS England found that effective care navigation could direct over 15% of patients to either teams that could better help them or to the most appropriate healthcare professional for assessment and response – without the need to see a GP.
We recognise the important role frontline staff in primary care can play in signposting to sources of help, advocacy and support, which helps people to feel empowered to take action to support their own health and wellbeing and in turn improves access to primary care services.
We offer:
Care navigation is highlighted in the NHS England ‘Delivery plan for recovering access to primary care’ as playing a ‘critical role’ in supporting patients to receive faster navigation, assessment and responses.
If you’d like to talk to us about this, please email NAPC@NAPC.co.uk