The CARE Programme – Connected, Authentic, Resilient, Empowered – has been running for four years. CARE is a learning and development programme that empowers healthcare professionals to play a key role within their system.
Originally commissioned by NHS England, the CARE programme has been delivered into 41 Integrated Care Systems across the country and is now locally commissioned.
It continues to be delivered to healthcare professionals by the NAPC and is led and delivered by a core team of facilitators and coaches, the programme focuses on:
To find out more please email napc@napc.co.uk
See how CARE has shown exceptional impacts on participants here.
NHS England found that effective care navigation could direct over 15% of patients to either teams that could better help them or to the most appropriate healthcare professional for assessment and response – without the need to see a GP.
The NAPC has relaunched its bespoke care navigation training to systems/PCNs/GP practices across the country.
If you think your practice or PCN would benefit from care navigation training, please contact us on napc@napc.co.uk or you can read more about it here.
Community Health and Wellbeing Workers are people recruited from their communities, who are embedded in NHS primary care teams and the community sector, to proactively assist in providing health and wellbeing services to those communities. They are a first point of call in assisting residents in their interaction with local services. Each CHWW is assigned to around 120 households in a defined geographical area, currently the most deprived wards of the country, and visit each household at least once a month. The CHWWs proactively check-in on local residents, identify health and wellbeing needs, and often solve problems there and then. When this isn’t possible, they assist residents in engaging with the health and care systems and with other local authority services such as housing in a personalised way.
It is well established that having patients with higher activation levels leads to better outcomes but NAPC are taking this further by incorporating this into population health improvement. We have worked in partnership with a number of systems to embed this, and measure activation levels before and after interventions.
In addition, we are researching the impact on staff activation to improve the resilience and well-being of our ever-stretched NHS staff.
