PCN team

PMN Team


Steve Donlan, Management Partner, Endeavour Practice

Practice Management Network Co-chair

After working for 15 years in a variety of management roles in the steel industry, Steve Donlan joined the Endeavour Practice in Middlesbrough as Practice Manager in 2006. He became a partner two years later. In 2017, his practice went through an administrative merger with another similar sized practice to form the Ironopolis Medical Group, where they continue to run two separate GMS contracts. He served for three years as a non-executive director of his local GP Federation and now is the Chair of his PCN. In late 2019, he became co-chair of the Practice Management Network.


Vanessa Young, Practice Manager, Vine Medical Centre

Practice Management Network Co-chair

Vanessa is a practice manager based in East Molesey in Surrey.  In 2002, she began working as a receptionist in a busy city centre surgery and was promoted to practice manager in 2005.  Vanessa’s current practice has around 6,300 patients and four part time partners.  Vanessa is currently the secretary for EMIS NUG and she also sits on some of their workgroups. She is a practice manager representative for her local CCG. Vanessa has been involved in other projects at HSCIC and the CQRS project.


Steve Williams, practice management services

Steve Williams is a former Royal Navy Officer and joined the health service in 1984. He has worked at all levels of the NHS and in particular primary care. He currently provides practice management support services to various GP practices and healthcare organisations. Steve has been an associate tutor at the Institute of Health Policy Studies at the University of Southampton, and has worked for the professional development committee of the Institute of Healthcare Management. He has worked as a practice accreditation assessor for the RCGP. He is a qualified accountant and a Fellow of the Chartered Management Institute. He has held the role of Co-chair of the Practice Management Network, is Honorary Treasurer (council member) of AMSPAR and is a lead tutor and assessor for the AMSPAR management qualifications. He is also a council member of the NAPC.


Jo Wadey, Practice Business Manager, St Lawrence Surgery

Josiane Wadey is the Practice Business Manager at St Lawrence Surgery in Worthing and chair of the West Sussex Practice Managers Association, and is passionate about promoting self-care and its benefits. St Lawrence Surgery is a model of self-care excellence and Jo is behind many of the exciting and innovative initiatives that take place at the practice.

 

 


Moira Auchterlonie, Chief Executive,  Family Doctor Association

Moira has worked in primary care for two decades, leaving secondary care for the promise of a primary care-led NHS. She remains an optimist despite being in touch with the trials and tribulations of 5,000+ jobbing GPs. She describes herself as a practical, common sense thinker even with degrees in economics, law and leadership. Her portfolio includes: DH stakeholder network, NHS England, CQC, FDA education innovation and corporate business development. She is Trustee of the National Association for Patient Participation.

 


Emma Ridgewell-Howard, Chief Executive Officer, Kernow LMC

Emma started her career as a solicitor. However, though she remains qualified, she knew very early on that practice management was the career for her. It has taken her two career changes and two decades to get there, but she is now a practice manager at a rural dispensing practice in North Devon.

 

 


Sandy Gower, Managing Partner, Bennetts End Surgery

Sandy is Managing Partner at Bennetts End Surgery where she works with 11 GP partners serving around 17,500 patients. She has 25 years’ experience of primary care management and patient participation, currently being a Trustee of the National Association for Patient Participation and a carers champion. Her relentless passion for ‘making a difference’ throughout her career has led to her becoming the first practice manager to be awarded Honorary Fellowship of The Royal College of General Practitioners. She contributed to the setting up of the national Practice Management Network in 2009, being the first chair, and continues to serve on the steering group.


Val Hempsey, Practice Lead , Gateshead Clinical Commissioning Group

Val has worked in general practice since 1979. She has been a practice manager since 1989, and in 2006 became sole contractor of Bridges Medical Practice after being a partner for some years. She was ‘last man standing’ after a series of retirements, emigration and sickness, but with the LMC’s support and encouragement she became the first practice manager in the country to be sole contractor employing salaried GPs. Val is now lead practice manager at Gateshead CCG and is interested in learning disabilities and veterans.