The CARE Team
Liz Howarth, CARE Programme Lead
Liz has over 25 years of health and social sector experience in both the public and the private organisations, including positions at board level. Liz has in-depth experience and leadership of working across organisations and systems having led many large -scale transformation and integration programmes with multidisciplinary teams in the UK and abroad, at national, regional and local levels. Liz is a Blackbelt in Lean Six Sigma, is a qualified executive and NLP coach, has led organisational team development programmes and strategy development working with a wide range of stakeholders including clinicians, politicians and local citizens.
Lauren Marshall, CARE Programme Project Manager
Lauren has a proven track record in both communications and project management and is accustomed to working in challenging and fast-paced environments. Prior to joining NAPC, Lauren worked within the events industry, focusing on delivering large-scale global events to several fortune 500 companies in the Pharmaceutical, Banking and Consulting industries. During this time, she was responsible for managing a large team, developing strong client relationships, and exploring new business opportunities through the marketing and upselling of services. Lauren now manages several projects within NAPC, with a focus on supporting the work of the national CARE Programme from a project management and communications perspective.
Rachel Pritchard, CARE Programme Coordinator
Rachel joined the CARE Programme in February 2022. Rachel previously organised and coordinated directors and teams in international Ophthalmic and IT organisations. Working in sales and marketing, support and development, Rachel built strong relationships within the teams and clients nationally and internationally. In her spare time Rachel has volunteered with Macmillan and her local hospice. Rachel now coordinates and supports the CARE team and programme, finding it fulfilling to be working in an association striving to improve population health and support the wellbeing for staff working within Primary Care.
Dr Johnny Marshall OBE, NAPC Council Member
Johnny is highly experienced in supporting change within the NHS, particularly through enabling local professional teams to develop their own solutions. He retired from clinical general practice in 2021 but remains passionate about incorporating a population health improvement approach to create sustainable support for individuals and communities. During his career, Johnny has built a reputation as a trusted leader and advisor, providing valued vision and insight on health & care policy on behalf of NHS membership organisations. He has established effective partnerships at board level between NHS membership organisations and key partners including national NHS bodies, local government and professional representative groups. Johnny is currently a member of NAPC’s senior leadership team and NAPC Clinical Lead to the CARE programme. His previous roles include NAPC Chair and Director of Policy at NHS Confederation.
Jag Mundra, NAPC Population Health Lead
Jag specialises in the management and application of operational research, quantitative analysis, and modelling techniques to support health systems understand population health need easily, cheaply, and sustainably. Jag has worked with several providers of population health analytics solutions to help PCNs make practical use of their products. Jag is working with the NHS England Population Health Management team on their on their roll out of population health within ICSs and is supporting the UK Research and Innovation Healthy Aging Challenge on learning approaches. He carried out a cost benefit and population health analysis of the Primary Care Home (PCH) model of care for the NAPC. By adopting an iterative and pragmatic approach, the evaluation was able to rapidly show evidence of benefit with limited up-front investment. Whilst working for NHS London, he designed and conducted a comprehensive review of urgent care across London. He managed a large, multidisciplinary team to gather and analyse qualitative and quantitative data across the range of urgent care providers including A&E departments, Urgent Care Centres and Minor Injury Units to help redesign services in order to improve both cost effectiveness and patient outcomes.
Caroline Rollings, NAPC Faculty Member
Caroline has worked in primary care for 30 years. As a specialist primary care nurse and psychodynamic counsellor, she developed a successful stress management course reducing GP attendance and prescribing. She spent seven years as Lead Nurse for Newport Pagnell Medical Centre’s Integrated Nursing team and following an MBA, 11 years as managing partner developing an innovative practice encompassing GMS/Provider services and a second wave PCH. The practice has been rated as CQC outstanding. Now an NAPC Faculty Member, she is passionate about holistic patient care believing that valuing and supporting colleagues, leadership, and population health provision all play a part in achieving those aims. Caroline is the NAPC Wellbeing lead and has been representing the us on the National Wellbeing Echo group for NHSE/I since the pandemic started, alongside developing, and providing support to Primary Care for the NAPC.
Cath Laverty, NAPC Faculty Member
Cheryl McKay, NAPC Faculty Member
Cheryl has a professional background as a Paediatric Nurse and Health Visitor. Cheryl has 30 plus years’ experience in bringing about change & transformation across public, private and non-profit sectors. Cheryl can provide bespoke solutions to the most complex and difficult challenges.
Cheryl leads clients carefully and sympathetically through change, using her vast experience and flair for innovation alongside her excellent people skills to achieve lasting results. Cheryl has the ability of being able to provide objective challenge, make time to listen and yet successfully support those who initially struggle to see the bigger picture.
Cheryl’s interests are in change, leadership, quality improvement and people development. Cheryl has an MBA from Manchester Business School, is an MBTI and NLP Practitioner and an executive coach.
Faye Hames, NAPC Faculty Member
Faye is competent in a diverse range of leadership and management skills including demonstrating quality improvement, process mapping and service redesign. She has over 30 years NHS experience and extensive knowledge from working within multiple environments including the acute, community, voluntary, charity, commissioning services and primary care. Faye has developed and project managed a variety of services including End of Life Care, Frailty and Care home initiatives. She is experienced in developing and maintaining professional relationships with key stakeholders and building multi-agency networks. Faye is motivated by a desire to positively influence the change the NHS is going through, and a belief that the only option to get good outcomes for patients is to become engaged with local services to understand how they are delivered.
Joanne Hawes, NAPC Council Member
Joanne Haws is a registered nurse who held a variety of roles within the UK NHS before setting up in business as an independent consultant in 2010. Joanne is the Clinical Director of Learn With Nurses, a Community Interest Company providing online clinical education that is accessible to healthcare professionals globally. She is a member of the Nurses and Allied Health Professionals Working Party of The British and Irish Hypertension Society and has authored many publications in the nursing and cardiology press both in the UK and internationally. Joanne is a Non-Executive Director of the National Association of Primary Care and is a Senior Clinical Consultant on the National Clinically led Workforce and Activity Redesign (CLEAR) Programme, sponsored by NHSEI. To keep up her acute skills Joanne still regularly works shifts in Critical Care, where she returned to frontline practice during the peak of the COVID-19 pandemic.
Dr Julia Sutton-McGough, NAPC Faculty Member
Julia has an established record of leading and delivering strategic projects in the pharmaceutical industry, charity sector, business sector and the NHS. She was an executive board member in the charity sector and a non-executive director for a mental health and learning disability NHS foundation trust. Julia’s work across primary care networks and integrated care systems includes facilitation of strategy workshops, coaching, organisational, team and leadership development, quality improvement and service re-design.
Lettie Andreyev, NAPC Faculty Member
Lettie studied Anthropology before training in nursing. She has worked widely in acute services. Her Master’s Degree was in Public Health, undertaking original research in food banks. She went on to work with an STP, developing education and improving accessibility to care for people with diabetes, especially those in deprived areas. She has since worked at the UK Health Security Agency, supporting the COVID response with a special responsibility for local prisons, asylum seekers and as an organisational educational lead. She has previously run her own consultancy to improve outcomes for new mothers and now helps in the delivery of the CARE programme for NAPC.
Sarah Rogers RGN/NMP, NAPC Faculty Member
Sarah is an experienced and Passionate General Practice Nurse. She has been part of the NHS family for 37 years and in Primary care for 22 years. She takes pride in providing personalised care within the neighbourhoods she serves, seeking out health inequalities where they exist to provide equity of care for all.
Having undertaken many courses within Primary Care, Sarah has many skills to offer General Practice clinically. However, as a leader within her practice, Sarah set herself a challenge to enhance those leadership skills to not only develop herself but her team’s ability to deliver a higher level of care. The CARE course delivered this to her, her team, and her neighborhood. Sarah carried out 2 projects which continue 2 years on and are ever evolving with increasing success rates. Not content with 2 projects within her own practice Sarah started working on Population health initiatives (PHI) within her locality and there are now 5 other initiatives in places and lives being changed.
Recognising Sarah’s ability to influence change and her passion for Primary Care, she is now working within the training hub and ICB for Gloucestershire, driving change for Primary Care nurses and striving to influence more nurses to seek out opportunities to improve the populations and neighbourhoods they serve.
Sarah has also joined the faculty at NAPC to encourage those who join the CARE course on their journey of discovery, to support them to grow as leaders and empower them to lead their own projects.
“If you can imagine it, you can achieve it. If you can dream it, you can become it.” – William Arthur Ward