Leadership in healthcare is evolving, and trust is at the heart of this transformation. In a compelling discussion, Katrina Percy explores how building strong relationships can create effective and sustainable leadership models within primary care and beyond.
Katrina Percy
NAPC Joint Chief Executive Officer
Embracing a Relationship-Centred Approach
Successful leadership is about many things but often it involves engaging people. Establishing trust and relationships with people and across teams, organisations, and communities, fosters collaboration, resilience, and innovation that are essential ingredients for driving meaningful change in health and social care. Positioning yourself as a leader in complex changes shouldn’t mean being a ‘passenger’ or a ‘stone thrower’, but rather a ‘constructive collaborator’ on every occasion.
What to Expect on the Leadership Journey
Forging new leadership models requires a shift in mindset and practice. Key elements include:
- Empowering Teams: Creating an environment where professionals feel supported to lead and make decisions.
- Collaboration Over Hierarchy: Encouraging open dialogue and shared learning between leaders and frontline staff.
- Adaptability: Recognising that it’s is not one-size-fits-all and must evolve with changing healthcare needs.
- Long-Term Vision: Prioritising sustainable approaches that foster continuous improvement and development.
The Road Ahead
As healthcare continues to integrate, strong, trust-based model, this will be essential in shaping the future. Katrina Percy’s insights highlight that by investing in relationships and building leadership capacity at all levels, organisations can create a more connected, effective, and patient-centred system.
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